Founded in 2001, Focus Data Solutions provides technology services to a wide array of clients in the Northern Virginia and the DC Metro area. We specialize in managed services, which encompasses 24/7 monitoring, preventative maintenance, security services and backup and disaster recovery. We also offer network relocation services, web and email hosting and VCIO level consulting.
Our team is comprised of individuals committed to providing the best IT solutions in creative ways. We are engineers, technicians, strategists, client service experts, sales gurus and operational pundits. What we share is a commitment to providing great service to our clients while growing together as professionals. Most importantly, Focus Data Solutions is committed to our three core values: trust, communication and collaboration.
You will have the opportunity to work with a proven team to support you, your work and your goals in the technology arena. You will work directly with the whole team, including senior management. You will enjoy a relaxed, flexible working environment and casual dress code. We offer many of the normal benefits, plus some unique, Focus Data Solutions extras! If this sounds like a place for you, please do share your resume with us.
You will provide remote, first-level technical information systems support for networks, computers, applications and peripherals. You will work to minimize end user downtime, increase client productivity and provide a world class client experience. You use your impeccable telephone and customer service skills to help our clients with their technology problems in real time.
You will work remotely and onsite to troubleshoot, diagnose and resolve managed services clients’ hardware and software issues. You must be a proactive problem solver who can multi-task and implement solutions quickly and effectively. You will provide guidance, research and support to Tier 1 Help Desk team members.