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Focus Data Solutions offers our exclusive Solutions First managed services program to small and mid-sized organizations. Solutions First provides a reliable service program with the personal service and support your organization requires.
Solutions First provides your company with the following benefits:
- Predictable, monthly flat rate cost
- 24/7 Critical Service Monitoring
- Access to service and support via our Focus Response priority system
- Antivirus/AntiSpy-ware Coverage
- On-site/Off site backup services
- License Management and compliance reporting
- Monthly System Health Reports
- A quarterly security review
- System, Security and Application log review
- Storage and CPU utilization trend analysis
- Service and Application monitoring
- Server Operating System Patching
- Security Update Patching
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- Scheduled Application Patching and Updates
- Remote Server Administration Tasks including
- User Creation/Retirement
- Group and Security System Modification
- Printer Queue Installation and Maintenance
- Share Drive Management
- Login Script Maintenance
- On-Site Hardware warranty repair
- xchange Email System Management
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Clients receive monthly reports on the status and health of all equipment on the managed services plan. Solutions First clients are also eligible for additional programs and services as they become available.
Emergency Services
Solutions First clients receive our 24 hour emergency response telephone number to reach an IT specialist.
Projects
Clients are eligible for reduced, VIP client rates on project work. |
