Any business of any size can experience a crisis. Whether you're United Airlines, Six Flags, the corner deli or neighborhood barber, mistakes happen. And, a disgruntled customer or employee can create major problems for your bottom line. In a communications environment that embraces a 24/7 news cycle and relies on social media, the ramifications of a blunder can quickly grow out of control. Does your business have a plan if your reputation is put on the line? Here are some tips from experts on how to prepare for and respond to crisis.