There are many reasons to outsource your IT, and there are even more factors to consider as you choose an IT vendor. Whoever you choose will be tasked with keeping your company’s network and data safe. View the infographic below or download the PDF to see the main reasons to outsource IT and what you should look for in an IT company.
How to Pick an IT Vendor: A Guide for Small Businesses
But first… why do you even need to pay attention to your IT?
- Cyberattacks cost small companies between $84,000 and $148,000 (source).
- 60% of smaller businesses are out of business within six months of suffering a cyberattack (source).
- Near 2/3rds of cyberattacks are on small or medium sized businesses (source).
- 55% of small businesses reported at least one data breach in the past year (source).
- In 2017, there was a 44.7% increase in cyber breaches and that number continues to rise.
Why should you outsource your IT?
- Lower costs – when you outsource your IT, you eliminate the costs associated with hiring internal employees, such as training and benefits. Your business could save a considerable amount of money by outsourcing.
- Access to Expertise – IT changes at a rapid pace. A good IT firm will always stay up-to-date on the latest industry developments so that you don’t have to. You’ll also benefit from the knowledge of a whole team of IT professionals with proper industry certifications and training.
- Better Response Time – outsourced IT firms can usually address your problems quickly and efficiently. If they can’t, they have ample time and expertise to delve into your issue and reach a resolution. They are also usually available to provide support 24/7.
- Minimize Risk – an IT firm will keep your daily environment up-to-date by automating many processes using specialized tools. They also take on the responsibility of being alerted of new issues as they arise and can act quickly to prevent downtime.
- Strategic Consulting – a good IT firm will help you create an overall long-term strategy for your technology as your business grows. They will advise your company on IT requirements and help you figure out what your IT needs may be in the future, eliminating uncertainties and minimizing risk.
- Focus On Your Business – at the end of the day, you should be focusing on your business, not your IT. Outsourcing your IT frees up your time to focus on improving your core competencies instead of dealing with pesky IT issues, thus making your business more efficient.
6 Things to Look For in an IT Company
- Strong Collaborators – no IT firm is perfect, so collaboration is essential in a successful IT relationship. Ask your IT firm how they manage mistakes. Do they accept responsibility if the error is of their making?
- High Level of Trust and Proactivity – your IT team should be on the lookout for new issues and IT threats that inevitably arise. They are the experts and you should be able to trust them. Does the firm reach out to you when there’s an issue or wait for you to bring it up?
- Great Communicators – your IT team should communicate in ways that empower you to run your business efficiently. Does the firm provide helpful information that makes you feel confident in your choices?
- Long-Term Strategy – your IT team should help you develop and implement your IT strategy in both the short-term and long-term. Does the firm offer regular assessments and business reviews?
- Responsive – your IT team should respond to you right away – but don’t always expect results right away. Even the best technical teams may need time to research and implement a solution. Does your IT team follow-up and check in regularly to ensure issues are being researched and solved?
- Good Fit – sometimes, it’s okay to say “no” if the relationship isn’t working. Strong, trustworthy firms will tell you if the relationship is not meeting expectations. Will your IT team help you move to a place where your needs are being met?