01 Feb Top Four Reasons to Love Remote IT Support
There is a prevailing myth that IT professionals are more effective if they are physically in front of a technical issue. From twenty years of IT service, our team will attest that an on-site visit is not always in the client’s interest. Given the technology available, a remotely administered solution is often the best course.
Our IT team is most successful when it is utilizing its resources and talents efficiently. Here are four ways a remote IT solution may help solve your issues quickly and efficiently.
On-site Visits Increase the Resolution Time
A scheduled on-site visit is predicated upon technician availability, travel time, and environmental constraints. It may take several hours or a day to find the appropriate resource to travel to a client site. Additionally, the pressure to rush out to visit a client site may hinder progress by preventing the technician from researching and preparing a solution.
Waiting for an On-site May Increase Downtime
IT professionals have a wide variety of instant, time-saving, troubleshooting tools available to help solve many IT issues. These tools, which extend far beyond remoting into your computer, enable service technicians to reboot devices, check for network inconsistencies, and correct widespread issues without ever stepping into a client’s office. These immediate, remote responses reduce network downtime without an on-site appointment.
Research Equals an Efficient Resolution
While our team is familiar with a wide variety of hardware, services, and applications, the sheer number of programs means we cannot be experts on all of them. An IT team is highly effective and efficient when they seek additional education and research prior to launching into a solution. This means seeking historical solutions, becoming familiar with product-specific intricacies, communicating with external vendors, and preparing an approach. Often, this time results in a faster, remote solution that eliminates the need for a time-consuming on-site.
COVID Forces Us to Be Creative
We want you and our team to stay healthy. It behooves us to identify and deliver as many remote solutions as possible. Our IT Solutions Specialists are constantly thinking creatively to determine new ways to serve you in a remote environment, which helps keep everyone safer.
In summary, if our IT team can fix something remotely, we should offer you the fastest, and safest, IT service. On-site visits should ideally be reserved for times when all other resources have been leveraged and exhausted – and this is keeping your best interests, as the client in mind.