Maximize Impact: Managed IT Services Tailored for Nonprofits
Quarterly Partner Reviews
An important part of our Solutions First managed services program is the Quarterly Partner Review.
Client Account Managers schedule these consultative discussions with you to provide full transparency with reports to strengthen the collaborative partnership and improve your overall experience. The QPR includes a review of your non-profit organization’s IT strategy, and a discussion about service matters or any upcoming projects or equipment requirements.
A key element of these quarterly discussions is an update on cyber security. Adopting new security postures is essential to ongoing security. You will review your existing security systems and their effectiveness and receive recommendations for solutions to further protect your organization.
Information Technology Inventory Mangement
Solutions First includes a robust inventory management program. You will receive reports on all your dispersed IT assets, helping you to optimize spending, support lifecycle management and strategic decision making within your IT environment.
A La Carte IT Strategy Services
If you’re just starting in a new organization or need a thorough review of your current IT position, these CIO led assessments offer an evaluation of the status, effectiveness, reliability, and security of your company’s IT services, infrastructure and staff at a specific moment in time.
Help Desk Support
- Technical support for PC & Mac systems
- Emergency Technical Support 24/7/365
- Unlimited On and Off-Site Support
- Line of Business Application Support
- Microsoft Office 365, Google Business Suite, and Adobe License Support
- Mobile and Tablet Computing Support
- Online Trouble Ticket Management
- New System Setup and Migration Services
- Data Removal and Recycling Services
IT Strategy
- Information Technology Inventory Management
- Quarterly Partner Review
- Standards Compliance Reporting
- IT Budget Strategy and Projection Reports
- Monthly Network Security Reports
Cybersecurity
- Incident Detection and Response
- Zero-Trust Solutions
- Monthly vulnerability scanning and testing
- Email Backup/Recovery Services
- Windows Patch Management
- Antivirus Software Solutions
- Spam Filtering Services
- Malware Prevention Services
- Quarterly Partner Review meetings with Senior Engineer
- Standards Compliance Reporting
Network Management
- Working directly with a professional IT team trained to address tenant and client access.
- 24/7 monitoring of your facility’s IT network
- On-site support and/or remote support for the network issues
- Daily security updates, scans, and reporting
- Systems that isolate faults and provide remediation
- Timely notice of communication or security issues
- Professional IT management of all related networking equipment
- Regular network performance reports to help plan future IT
- Routine system testing to keep the network functioning and accessible
How Do We Start an Onboarding
An onboard starts 2-4 weeks prior to the “go-live” date. Your team is an important part of the process. Our partnership kicks off with a CIO-level, comprehensive onboarding assessment of your current IT and services. We will evaluate your IT infrastructure, including all equipment and services. Our team will interview members of your staff to learn about your operations. We will work with your existing IT support team to gather information to make our transition as smooth as possible. Together, we will create your organization’s Strategy and Budget Plan, Infrastructure Model and Support Structure following our best practices guidelines.
What does an onboard involve?
On your Focus Data Solutions start date, each of your team members will have a brief appointment to install the toolset and security monitoring solutions. Client Account managers will also conduct in-person or virtual onboarding meetings to be certain your team knows how to access 24/7 help desk support to get the assistance they need, when they need it. There are no interruptions or loss of productivity during the onboarding process.
What will our service look like?
The Focus Data Solutions team manages your IT and supports your staff daily with everything they need to be productive and connected. Unlimited help desk support is available throughout the workday with complimentary emergency service after hours. Everything from forgotten passwords to VPN connection issues to make sure your deadlines are met. Live technicians are with you every step of the way until your IT problem is resolved.
Your network and computers are maintained by proactive, behind-the-scenes services including the latest patches and security. Your files are backed up every 15 minutes with copies in three secure locations. Your team can be running on a backup copy in mere minutes if there are server issues.
You will receive monthly updates on your network security and functionality. During your Quarterly Partner Review, we will implement and refine short- and long-term strategies while ensuring your satisfaction with our services.