Way to go FDS!!! My computer was running slow that it was driving me crazy. I called and asked Delonte to look at it while I was away from my desk for a meeting. Thankfully, he said he would submit a ticket and check it out. When I got back it was still running slow so I called back because I had not seen an email that the work had been done. Well, let me correct that, I had not checked to see if I received an email if the work had been done. All I know is that I wanted my computer fixed. Amanda answers the phone and very politely (and with great patience) suggested that I restart my computer. Which is when I noticed that Parsa had checked my computer, did what needed to be done and had send an email to suggest I restart my computer, which is now working much better.
Thank you, FDS Team, for taking the time to listen, fix and hold my hand as I got my computer back online. You are a great company and I am so glad to see the level of service you are providing is top notch!!