IT Essentials

Solutions First is a proactive, 24/7 IT management program designed to increase network uptime and staff productivity. These are the IT essentials for which all businesses should have support.

Solutions First

Solutions First is a proactive, 24/7 IT management program designed to increase network uptime and staff productivity. Our comprehensive program emphasizes best practices while fostering strong communication and collaboration with your team. Our Quarterly Partner Review, a hallmark of the Focus Data Solutions philosophy, strengthens our partnership with you and helps to ensure that our service meets your business’ needs. To learn more about some of the elements of our Solutions First program, see below.

24/7 Network Monitoring, Analysis, and Escalation: We detect and respond to network intrusions in real-time.

Remote Help Desk Support: We offer unlimited remote support until all of your needs are successfully met.

Onsite Support: We provide onsite setup, support, and installations.

24/7 Emergency Services: We are on call anytime you need us, even after hours and on holidays.

Backup and Disaster Recovery: We recover your information after a disaster and back it up to prevent future data loss.

Spyware Removal: We prevent spyware from gathering information or gaining control of your devices.

Security Monitoring and Alerting: We protect your network from external and internal attacks.

Patch Management: We improve your operating systems quickly and efficiently.

Service Pack Installation: We implement software updates so that your network is always up-to-date.

Antivirus Software and Management: We detect, remove, and prevent viruses from entering your network.

Account User Management: We customize and remove user accounts as your team changes.

Software and Inventory Reporting: We keep track of your software and inventory.

Early Warning and Preventative Alerts for Windows, Active Directory, Exchange, SQL Server: We manage your network data.

Early Warning and Preventative Alerts for Hardware, Disks, and UPS Systems: We ensure the care of physical systems.

Firewall and Security Systems Management: We monitor your network and eliminate downtime due to misconfigured firewalls.

Network Strategy and Design: We analyze your existing networks and reorganize them for maximum efficiency.

Microsoft Office 365 and Office 365 Back Up

Is it time to move to an integrated, efficient email and office support system? We recommend Office 365 for all your business essentials like Microsoft Word, Excel, Powerpoint, and Outlook. We protect your important documents so that you can access them anytime, anywhere.

In addition to our IT Essentials, we offer many IT Security and IT Strategy services that can help you grow and protect your business.

Need the Essentials?